BATTERY TO FLASH CABLES ARE NOT INCLUDED - We prefer you order them and drop ship to me, they come with an invoice with your name on it and we know it's yours. Cables may be ordered from B&H, Adorama, Calumet or any camera store you prefer. I have however found these three to be the most professional, competitive, and timely and have it in stock.
I LOST MY INSTRUCTIONS - If you lost your instruction sheets, the number one cause of problems, other than not reading the instructions, you may download the newest version here:
Black Box and Tuxedo.
ELECTRICAL STRIKES: (BY ACTS OF GOD) - AKA Act of God. Obviously with a charger plugged in all the time there is the chance a charger got killed by a spike as during an storm. This happens and we'll work with you as long as you are honest with us. Unplug charger when the battery is not connected.
ELECTRICAL ( ACTS OF STUPIDITY BY THOSE WHO ARE NOT GOD) - Not all electrical stuff stuff blows because of God. Man does a fair job of blowing stuff up himself. Electrical is covered for a year against defects. Toasters are hard to get claims on. We use pretty robust heavy duty units but nothing is infallible. We do carry replacement chargers in stock.
KEEP IT ON THE CHARGER- For the unit to work properly and recharge the battery, when NOT being used can safely stay on the charger in the on position so it is kept at 100% on trickle. This was how it was designed to operate.
YOU FORGOT TO KEEP IT ON THE CHARGER - Those who do not read and left the unit sitting for weeks off the charger, since it was last charged will have a surprise. Of course, you thought the charge would last forever. Nothing lasts forever even a Toyota and it's reputation.
It will and it won't. A battery will retain somewhat of a charge but the are more often made inoperable by sulphating. Keeping it on the charger provides a small but stable positive current to the battery and sulphating cannot occur with a positive current. Our chargers have circuitry that fast charge, then float and then trickle, not tinkle an anti-sulphate charge.
YOU RAN IT DOWN SYNDROME - You should not run it to death, you run it 80% of it capacity about 800-1000 flashes depending on settings and go to the next battery. Immediately put it on the charger. The charger has safety devices preventing a dead cell from being charged, thus you do not run it all the way down till it can't work the strobe. It thinks it might be a safety issue and cuts it self off.
