THANK YOU FOR YOUR BUSINESS
We want you to be happy with our product. And we want you to share that happiness with others. Years ago I adapted the policy of no advertising, spend it on the customers who might need it and let the good word abound, and it will be fruitful. It works, not exactly Wal-Mart statistics, and some days I think being fruitful meant better tomatoes at the supermarket...but we are here to help you.
FIRST YEAR
Don’t be shy, call me if you have a problem. Nine out of ten calls I can fix or diagnose over the phone. Your product (s) have a limited warranty. It covers the product for period of one year from date of purchase. During that time
if you have a problem caused by a part failure, we will replace, repair all parts and labor, including chargers,
plugs batteries and our cables. Period. No questions asked.
Unless you dropped it off the barstool; (three customers, mostly in topless bars) you made a toaster out of it; (two customers thinking their 12 car charger would be faster to recharge), it fell out of the tree photographing the elusive Brazilian Guira Cuckoo, which is usually brooding ground bird, or after being used as hammer on another persons head. We also do not cover the box being driven over. (Also three times) Simple: If it is your screw-up, you pay postage and cost of parts if you really croaked it as long as the story is funny enough. A true failure, which is very, exceedingly rare, we pay postage. Otherwise you do.
REPAIRS
After the one year warrantee period is over, all repairs are covered by a limited warranty for a period of 120 days from the date of repair. Checkups
and estimates are always free. Most of the time excluding what I call neglect or abuse, I
usually fix things for the parts involved, not exactly but close to free labor, you pay for parts and
shipping, I'll usually fix it. The battery is pro-rated at 20-% per
year. I built my reputation on helping people, not bilking them.
SHIPPING TO ME
Call first, let me
know it's coming and what's wrong or it's just a routine safety check, which is
free. Please
read the shipping instructions carefully under shipping. Enclose a check
or money order PayPal for the return
postage. Note: It's $10.80
for the return postage as we only use PRIORITY MAIL via the United States
Postal Service. Put your name on your gear with a sticker or business
card.
Please enclose the charger and /or cable so we may test the whole system and include the module for the flash. If you do, we'll check the cable, tighten things clean and polish the contacts at no charge.
UPGRADE CABLES
Cables
for upgrades, other than the first or second at time of purchase are $5.00 for
the DIN PLUG and $5.00 Postage Total of 10.00.
ORDERS
On
new orders payment must be made before we ship or start any work. We try to get
it done and ship fast, then a box sits around for three or four days waiting
for the customer to call and, this louses us up. We are very liberal on
taking care of you. So work with me.
BATTERY TO FLASH CABLES ARE NOT
INCLUDED
We
prefer you order them and drop ship to me, they come with an invoice with your
name on it and we know it's yours. Cables may be ordered from B&H,
Adorama, Calumet or any camera store you prefer. I have however found these
three to be the most professional, competitive, and timely and have it in
stock
I LOST MY INSTRUCTIONS (NEW DOWNLOAD SECTION SOON)
If
you lost your instruction sheets, the number one cause of problems, other than
not reading the instructions, you may download the newest version at the end of each section.
ELECTRICAL STRIKES OR OTHER ACTS OF GOD (AKA THE GRAND KAHUNA)
Obviously
with a charger plugged in all the time there is the chance a charger got killed
by a spike as during a storm. This happens and we'll work with you as long as
you are honest with us. Unplug charger when the battery is not connected or when HE is in a bad mood.
ELECTRICAL ACTS BY THOSE WHO ARE NOT
GOD (THE VILLAGE IDIOT)
Haven't used that once since Bush left Office. Not
all of the electrical stuff blows
because of God. Man does a fair job of blowing stuff up
himself after all they tell us we were made in his image. Electrical is covered for a year against defects. We use pretty robust heavy-duty units but nothing is infallible.
We do carry replacement chargers in stock. Do not modify, change, alter anything without consulting me first and
then I’ll tell you NO!